Last updated: 15 August 2026

This Shipping Policy applies to purchases made from EBC Commerce, trading under the commercial name mellowsheets.

ARTICLE 1 – ORDER PROCESSING

1.1 Processing Time

After your order has been placed, it may undergo order verification, quality control, preparation and packaging.

Our average processing time is 1–3 business days.

Processing times are estimates and may occasionally be longer during periods of high demand, public holidays or other exceptional circumstances.

1.2 Shipping Time

Shipping time begins once your order has been handed over to our logistics partner.

The total time between placing an order and receiving it therefore consists of:

Processing time + shipping time.

ARTICLE 2 – SHIPPING COSTS

2.1 Standard Shipping

mellowsheets currently offers free standard shipping on all orders, unless otherwise clearly stated on the Site or during checkout.

No minimum order value is required unless a specific promotion states otherwise.

2.2 Alternative Shipping Options

Where additional or expedited shipping options are available, any applicable shipping charge will be clearly displayed before you complete your purchase.

No additional shipping option will be charged without being shown during the checkout process.

ARTICLE 3 – INTERNATIONAL FULFILMENT AND DELIVERY TIMES

3.1 International Fulfilment Network

mellowsheets works with international logistics, fulfilment and distribution partners.

Depending on product availability and destination, orders may be dispatched from fulfilment facilities located outside your country, including facilities in Asia, Europe or North America.

Products within the same order may therefore have different origins.

3.2 Estimated Delivery Times

After processing, our estimated standard delivery times are:

• Netherlands & Belgium: approximately 7–12 business days

• Ireland & United Kingdom: approximately 8–14 business days

• United States & Canada: approximately 10–18 business days

• Rest of the World: approximately 12–20 business days

These delivery periods are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Actual delivery times may vary due to factors including:

• customs processing;

• carrier delays;

• public holidays;

• local postal networks;

• severe weather;

• incorrect or incomplete addresses;

• high order volumes; and

• circumstances beyond our reasonable control.

3.3 Legal Delivery Rights

Where a specific delivery period has been agreed with you, we will make reasonable efforts to deliver within that period.

Where applicable consumer law provides mandatory delivery rights, those rights remain fully applicable.

For EU consumers, where no different delivery period has been agreed, goods will be delivered within the timeframe required by applicable consumer law.

ARTICLE 4 – TAXES, VAT AND CUSTOMS

4.1 General

International orders may be subject to VAT, customs duties, import taxes, handling fees or other charges depending on:

• the destination country;

• the country from which the product is dispatched;

• the value and type of goods;

• applicable customs rules; and

• the tax or customs scheme used for the transaction.

Where required, applicable VAT or taxes may be collected at checkout.

4.2 European Union

For qualifying goods imported into the European Union, mellowsheets may use applicable VAT and customs arrangements, including the Import One Stop Shop (“IOSS”), where available and appropriate.

The treatment of VAT and customs duties depends on applicable EU legislation and the circumstances of the shipment.

From 1 July 2026, certain low-value e-commerce imports into the EU with a value up to €150 may be subject to a temporary customs duty under applicable EU customs rules.

Where taxes or customs charges are collected by mellowsheets at checkout, this will be reflected in your order.

Where additional charges legally remain payable upon importation, these may be collected by customs authorities, carriers or other authorised parties.

4.3 United Kingdom

For qualifying consignments shipped to the United Kingdom, VAT may be collected at the point of sale in accordance with applicable UK VAT rules.

For consignments exceeding applicable thresholds or otherwise falling outside those rules, import VAT, customs duties or carrier charges may become payable upon importation.

4.4 Other Countries

For customers outside the European Union and United Kingdom, local import taxes, customs duties or similar charges may apply.

Unless mellowsheets expressly states that such charges are included in the purchase price, the Consumer may be responsible for charges lawfully imposed by the destination country.

ARTICLE 5 – ORDER TRACKING

Once your order has been dispatched, you will normally receive a shipping confirmation containing tracking information where tracking is available.

5.1 Tracking Activation

For international shipments, tracking information may not update immediately after dispatch.

It can take approximately 2–5 business days for the carrier's tracking system to display the first movement or scan.

A temporary absence of tracking updates does not necessarily mean that your shipment has stopped moving.

ARTICLE 6 – SPLIT SHIPMENTS

Orders containing multiple products may be shipped separately.

This may occur because products are stored at different fulfilment facilities or become available for dispatch at different times.

If your order is divided into multiple shipments:

• you may receive multiple shipping confirmations;

• each shipment may have its own tracking number; and

• the parcels may arrive on different days.

You will not be charged additional standard shipping costs solely because we divide an order into multiple shipments.

ARTICLE 7 – DELIVERY ADDRESS AND TRANSFER OF RISK

7.1 Correct Delivery Information

The Consumer is responsible for providing accurate and complete delivery information when placing an order.

Please check your:

• name;

• street and house number;

• apartment or unit number where applicable;

• postal code;

• city;

• country; and

• contact information

before completing your purchase.

If you notice an error after ordering, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

7.2 Risk During Delivery

Where mandatory consumer law applies, the risk of loss or damage remains with mellowsheets until the goods are delivered to you or to a third party designated by you, except where applicable law provides otherwise.

7.3 Uncollected or Undeliverable Shipments

Where a shipment cannot be delivered because:

• an incorrect or incomplete address was provided;

• the Consumer fails to collect the parcel;

• delivery is repeatedly refused without a valid legal reason; or

• another circumstance attributable to the Consumer prevents delivery,

the shipment may be returned to the sender or fulfilment facility.

Where permitted by law, reasonable and demonstrable costs actually incurred as a result may be deducted from any applicable refund.

ARTICLE 8 – DELAYED SHIPMENTS

Delivery dates and estimated delivery periods may occasionally be exceeded.

If your shipment is delayed, please contact us so that we can investigate the status with the relevant carrier or logistics provider.

Where mandatory consumer law entitles you to set an additional reasonable delivery period, cancel the agreement or obtain another remedy following a delay, those rights remain unaffected.

Nothing in this Shipping Policy restricts mandatory statutory rights relating to late delivery.

ARTICLE 9 – LOST SHIPMENTS

If tracking indicates a potential loss or a shipment has not arrived within a reasonable period, please contact us.

We may initiate an investigation with the shipping carrier or logistics provider.

If a shipment is confirmed as lost, mellowsheets will provide an appropriate remedy in accordance with applicable law, which may include:

• sending a replacement product; or

• issuing a refund.

You will not be required to bear the loss of a shipment where the risk legally remained with mellowsheets.

ARTICLE 10 – DAMAGED PACKAGES

If your package or product arrives visibly damaged, please contact us as soon as reasonably possible.

We may request:

• photographs of the packaging;

• photographs or videos of the product;

• the shipping label; and

• your order number

to allow us to investigate the issue.

This request for evidence does not limit any mandatory statutory rights you may have.

ARTICLE 11 – FORCE MAJEURE AND EVENTS OUTSIDE OUR CONTROL

Delivery may be affected by circumstances outside our reasonable control, including:

• customs disruptions;

• strikes;

• transportation interruptions;

• severe weather;

• natural disasters;

• government action;

• war or civil unrest;

• carrier network disruptions; and

• other comparable events.

Where such circumstances occur, we will make reasonable efforts to keep affected orders moving and to provide an appropriate solution where required by applicable law.

ARTICLE 12 – CONTACT INFORMATION

For questions regarding your order or shipment, please contact:

EBC Commerce
Trading as: mellowsheets
Flight Forum 40
5657 DB Eindhoven
The Netherlands

Chamber of Commerce (KvK): 42080863
VAT ID: NL005479844B60
Email: mellowsheetseurope@gmail.com